Terms & Conditions

Welcome to NemrakArt. By using this website, you agree to the following Terms & Conditions. Please read them carefully before placing an order or browsing the site.

 

1. Acceptance of Terms

By accessing and using our website, you agree to comply with these Terms. If you do not agree, please discontinue use of the website.

 

2. Updates to Terms

We may revise these Terms & Conditions from time to time. The date of the latest update will be indicated at the top of the page. Continued use of the website after updates constitutes acceptance of the new terms.

 

3. Intellectual Property

All images, paintings, prints, text, and designs on this website are the property of Badea Cristian unless otherwise stated. These materials are protected by copyright laws and may not be copied or used commercially without prior written consent.

 

4. Product Descriptions & Color Disclaimer

We strive for accuracy in product descriptions and images. However, due to differences in screen settings and lighting, slight color variations between digital previews and the physical product may occur. These differences are not considered defects.

 

5. Orders & Payments

When placing an order, you agree to provide accurate and complete information. We reserve the right to cancel any order at our discretion, for reasons such as suspicion of fraud, unavailability of products, or incorrect payment details.

Payments are processed securely through trusted third-party providers.

 

6. Shipping & Delivery

We ship worldwide using reliable courier services.

Processing time:

• Prints: 2–5 business days

• Original Paintings: 5–10 business days (depending on size and packaging)

Shipping times vary depending on the destination. Once your order is shipped, you will receive a tracking number via email.

Delivery typically takes between 2-3 weeks, in rare occasions  4 weeks

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7. Returns & Refunds

Prints (Standard Reproductions)

• Standard prints can be returned within 14 calendar days of receiving the order, in accordance with EU Consumer Rights Directive (OUG 34/2014).

• Items must be returned in original condition and packaging.

• The customer is responsible for return shipping costs.

• Refunds will be processed within 14 days of receiving the returned product.

 

Original Artworks (Unique Paintings)

• Original artworks are non-refundable, due to their unique nature.

• If the artwork arrives damaged, please contact us within 48 hours of delivery to report the issue.

 

8. Damage Claims

We recommend recording an unboxing video when opening your package. This serves as proof in case of transport damage and can speed up the resolution process.

If no unboxing video is available, we will still consider your claim, but compensation may be limited if there is no way to verify when the damage occurred.

 

9. Custom & Commissioned Orders

Custom works and commissions are non-refundable, unless they arrive damaged and a valid damage claim is filed according to the policy above.

 

10. Limitation of Liability

To the maximum extent allowed by law, we are not liable for any direct, indirect, or incidental damages resulting from the use of our website or products, including but not limited to shipping delays, website errors, or third-party service failures.

 

11. Third-Party Links

Our website may include links to other websites. We are not responsible for the content or practices of external sites.

 

12. Governing Law

These Terms are governed by the laws of Romania. Any disputes will be resolved in the competent courts of Romania.

 

13. Contact

For any questions or concerns, please contact:
cristianbadeap@gmail.com